Privacy Policy
Your privacy matters to us. This policy explains how agencylomvedra collects, uses, and protects your personal information when you use our finance platform and services.
Information We Collect
Personal Information
When you create an account or use our services, we collect personal information that you voluntarily provide. This includes your name, email address, phone number, and postal address. We also collect financial information necessary to provide our services, such as bank account details, transaction history, and investment preferences.
Automatically Collected Information
Our platform automatically collects certain information when you visit our website or use our services. This includes your IP address, browser type, device information, operating system, and browsing behavior. We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns.
Third-Party Information
We may receive information about you from third parties, including financial institutions, credit reporting agencies, and identity verification services. This information helps us verify your identity, assess creditworthiness, and comply with regulatory requirements.
How We Use Your Information
Service Provision
We use your information primarily to provide and improve our financial services. This includes processing transactions, managing your account, providing customer support, and offering personalized financial insights and recommendations based on your financial goals and history.
Communication and Marketing
With your consent, we may use your contact information to send you newsletters, product updates, educational content, and promotional materials. You can opt out of marketing communications at any time through your account settings or by clicking the unsubscribe link in our emails.
Legal and Regulatory Compliance
We process your information to comply with applicable laws and regulations, including anti-money laundering requirements, tax reporting obligations, and financial services regulations in South Africa. This may include sharing information with regulatory authorities when required by law.
| Purpose | Legal Basis | Retention Period |
|---|---|---|
| Account management and service provision | Contractual necessity | Duration of account + 7 years |
| Marketing communications | Legitimate interest with consent | Until withdrawal of consent |
| Regulatory compliance | Legal obligation | As required by applicable law |
Information Sharing and Disclosure
Service Providers
We share your information with trusted third-party service providers who assist us in delivering our services. These include payment processors, cloud storage providers, customer support platforms, and analytics services. All service providers are contractually bound to protect your information and use it only for specified purposes.
Financial Partners
To provide comprehensive financial services, we may share relevant information with banks, investment firms, and other financial institutions. This sharing is limited to what's necessary to process transactions, provide investment opportunities, or offer integrated financial products.
Legal Requirements
We may disclose your information when required by law, court order, or regulatory request. This includes situations involving fraud prevention, security threats, or compliance with tax authorities and financial regulators.
- We never sell your personal information to third parties for marketing purposes
- All data sharing agreements include strict confidentiality and security requirements
- We limit information sharing to the minimum necessary for each specific purpose
- Third parties are prohibited from using your information for their own marketing without your consent
Your Rights and Choices
Access and Correction
You have the right to access, review, and correct your personal information. You can update most information through your account dashboard, or contact our privacy team for assistance with more complex requests. We'll respond to access requests within 30 days.
Data Portability and Deletion
You can request a copy of your personal information in a structured, machine-readable format. You also have the right to request deletion of your personal information, subject to legal and regulatory retention requirements. Account closure may be necessary for complete data deletion.
Communication Preferences
You can control how we communicate with you by updating your preferences in your account settings. This includes opting out of marketing emails, SMS messages, and phone calls. Note that you cannot opt out of essential service communications related to your account or transactions.
Data Security and Protection
Technical Safeguards
We implement industry-standard security measures to protect your information. This includes encryption of data in transit and at rest, secure data centers, regular security audits, and multi-factor authentication for account access. Our systems are designed to detect and prevent unauthorized access attempts.
Organizational Measures
Access to your personal information is restricted to authorized personnel who need it to perform their job functions. All employees undergo security training and sign confidentiality agreements. We regularly review and update our security policies and procedures.
Incident Response
In the unlikely event of a security incident affecting your personal information, we have established procedures to quickly assess the situation, contain the incident, and notify affected users and relevant authorities as required by law. We maintain comprehensive incident response and business continuity plans.
International Data Transfers
Cross-Border Processing
While agencylomvedra primarily operates in South Africa, some of our service providers may process your information in other countries. We ensure that all international transfers comply with applicable data protection laws and include appropriate safeguards to protect your information.
Transfer Safeguards
When transferring personal information internationally, we use standard contractual clauses, adequacy decisions, or other approved transfer mechanisms to ensure your information receives adequate protection. We regularly review the security and privacy practices of our international service providers.
Cookies and Tracking Technologies
Types of Cookies
We use essential cookies necessary for our website to function, performance cookies to analyze usage and improve our services, and functional cookies to remember your preferences. With your consent, we may also use marketing cookies to deliver relevant advertisements and measure their effectiveness.
Managing Cookies
You can control cookie settings through your browser preferences or our cookie consent tool. Disabling certain cookies may affect your ability to use some features of our website. We provide clear information about each type of cookie and allow you to make granular choices about what to accept.
Children's Privacy
Age Restrictions
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will delete it immediately. Parents who believe their child has provided information to us should contact us immediately.
Changes to This Policy
Policy Updates
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes through email or prominent notice on our website. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
Version Control
We maintain previous versions of our privacy policy for reference. If you have questions about changes or want to review a previous version, please contact our privacy team. We recommend reviewing this policy regularly to stay informed about how we protect your information.
Contact Information
If you have questions about this privacy policy or our privacy practices, please contact our privacy team. We're committed to addressing your concerns and helping you understand how we protect your personal information.
Boksburg, 1459
South Africa